Privacy Policy

We at Malpani Arcade Private Limited (“Dave & Busters“) (D&B) (hereinafter referred to as “we” “us” or “our”) are committed to protecting the privacy and security of our User’s personal data, User’s trust and follows highest standards of industry practices to ensure secure transactions and customer information privacy. (User referred to User or visitor to website or mobile application)

This Privacy Policy outlines our best practices and procedures for collecting, storing of our user’s personal data. The Users must read the following statement carefully to learn about the information of gathering and dissemination data practices.

We at D&B are aware that you care how the personal information about you is used and how it is shared by us, we completely prioritize the protection of the Users personal data and are committed to transparency, accountability and used centricity in our data protection practices. 

We process your data based on your consent or as necessary to fulfil our obligations for providing you services, such as completing a booking, handling payments, billings or facilitating gameplay.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, analysis, billing, or reporting requirements. Thereafter, data is securely deleted or anonymized.

Our privacy policy is subject to change at any time without prior notice to the users. This privacy policy outlines our approach to collecting, using, storing and protecting user data including personal data, personal information, device data, financial data, payment information, and technical data and provides various detailed information on our data practises, user’s guides and rights.

To make sure, the Users are aware of any modifications and changes, Users must review this policy periodically. By accessing on website, https://www.daveandbustersindia.com/  User agrees to be bound by the below terms and conditions of this Privacy Policy. If User does not agree to the terms and conditions of this website, the User must not use or access this website or mobile applications of Dave and Busters.

What Information We Collect.

By accessing this website, certain information about you is being collected, such as Contact Information, your name, age, date of birth, location, Internet  protocol (IP) addresses, User name, credential, password, logins, payment information, financial information, card details, such as Debit Card and Credit card, financial statement, information related to billing details, bill payments, billing history, device used to login on website, navigation through the website, the systems and programs used, technical data and duration spent on our website, along with other similar information, may be stored on D&B’s servers. We receive and store any information that is provided by you on our Website and through Mobile Application.

We receive your Information if you decide to contact us directly via email, website or through mobile application and based on your approach we respond to your queries.

D&B is committed to protect the privacy and security of User’s information it gathers from you to ensure that the personal information which is collected to provide and improve our gaming, bar and arcade services, this may include the following;

• Including Contact information, Names, Date of Birth, Email address, Other Communication Numbers, Telephone, Mobile Numbers, Numbers Used by other device, User identifications, locations, messages, chats, and other Users details and any other additional information which is provided by the User.
• Information related to game progress, achievements game scores, game history, gaming data and device game play history and in game interactions including technical data such as device type, operating system, browser type, IP address, location and device identifiers etc.
• Information related to Username, profile, logins, login attempts, including successful logins and unsuccessful logins, credentials and password information to access the gaming and arcade portal and reward & ticket earnings that are securely stored and protected by using industry standards encryption methods.
• Information related to Billing, Payment Method, Payment History, Digital Payment Wallet, Payment Information, Records of Transaction including purchase and subscriptions including but not limited to (Debit Card, Credit Card, Gaming Card Details, Card Numbers, Card Name, financial Information, financial statements, billing information).
• Information related to (if used by mobile phone) device identification, IP Address, location, storage, nearby location, Information about the device you use to access our website and mobile application, detail of operating system and its version, Android or IOS, Information about the browser and its version if you access the website through web browser.
• Information related to records of Gameplay, including action taken, playing time and interactions made with opponent or other players.
• Information related to data of interaction with other team players, chat logs or team chats details of use of device and record on gaming portal.
• While no website can guarantee security, D&B has implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to it. D&B employs reasonable and current internet security methods and technologies to prevent unauthorized access, maintain data accuracy, and ensure bonafide use of information.

We at D&B automatically collect and store certain information you provide in relation to D&B website and mobile application used by you. D&B primary goal to collect such information to provide the User a safe, efficient, smooth and customized experience. This allows D&B to provide services and improve features of our gaming and arcade services that most likely meet User needs, and to customize this website to make user experience safe and secure and help to conduct and analytics and research to create and manage User’s account, process in game purchases and update game content and features detect and prevent fraud and understand User behaviour and trends.

How Do We Use Information

• We at D&B collect, receive and use various types of personal information for response to user queries, communication to users regarding our products, creating and managing accounts, events, campaigns, including receiving of personal data such as Name, contact details, email address, mobile numbers, Username, login, credential, passwords, payment information, financial statement, payment history, card details, payment details, gaming data such game progress and scores, gameplay history, device location and technical data, game attempts, rewards and earnings, responding to question, queries and comments and resolving any issues or concerns you raise which we collect through our website to provide and improve the service User requests and personalize user experience to ensure security and safety including but not limited to monitoring, analysing and improving our services, as well as evaluating and enhancing our business performance to ensure timely and effective support and to identify areas for improvement to provide and serve you with better experience and improvement in our services.

We use the personal information to create and manage user accounts, user history, User’s game content, behaviour and trends of user. D&B uses User’s personal information for payment processors, customer support services, resolve disputes, troubleshoot problems, help, promote a safe service and experience to the User; we ensure to collect personal information to understand the behaviour and trends of user and ensure to implement robust security measures, including encryption access control and regularly update to safe guard and protect your personal information against errors, frauds and other criminal activities;

• At D&B we utilize your personal information to deliver a seamless and engaging experience on our website and mobile applications, we specifically use your data to create and manage accounts which enable you to access the services, features and products. We also share information with other users, game developers, as necessary to facilitate gameplay communications or necessary payment transaction. Additionally we ensure to respond you queries, addressing your inquiries, support request and feedback to ensure timely resolution are given to Users, Furthermore we use your personal Information to facilitate communication by sending any important updates, notification, event updates and keep information about our services, event, campaigns, products and provide update about new developments and enhancement continually endeavours to improve its product and service offerings, it collects and analyses demographic and profile data about the users’ activity on this website. D&B identifies and uses User IP address to help diagnose problems with its own server, and to administer the website.
• User IP address is also used to help identify User and to gather broad demographic information. D&B may occasionally ask User to complete optional online surveys. These surveys may ask User contact information and demographic information (like zip code, age, or income level). D&B uses this data to tailor User experience on its website, providing User with content that D&B’ thinks User may be interested in, and to display content according to User preferences.

How do we use a Cookies?

We at D&B may collect the personal information by automated means such as use of Cookies and similar technologies to collect certain personal information, including your IP address, browser details, characteristics, device characteristics, operating system such as Android, IOS, Windows or Mac which can be used to approximate your location, details of your device operating system, including type and version to ensure compatibility and optimize performance and your preferred language settings to tailor content and services to your needs and enhancing browsing experience personalizing contents and improvising our services to meet your expectation and preferences. The cookies do not contain any of User’s personally identifiable information.

A Cookie is small text files stored on your device when you visit our website by your device or other internet connected devices, Our website uses Cookie to enhance your experience, personalize content and improve services. You can manage cookie via browser setting, choosing to accept or reject or delete them, by using our website you consent to our cookie policy subject to updates and reflecting changes in practises or laws. Cookie plays a crucial role in enhancing your browsing experience and enable our website to function smoothly.

Cookies are useful for enabling the browser to remember information specific to a given user. D&B offers certain features that are only available through the use of “cookies”. Use of cookies also requires using User password / credentials less frequently during a session. Cookies can also help us provide information and keep a track of User interest and interactions. Cookie enable our website to tailor content, recommendation and advertisements based on your preferences interest and browsing behaviour. Cookies help us to verify your identity and ensure to collect data on your browsing such as page view, clicks and duration of time spent on website, Most cookies are “session cookies,” meaning that they are automatically deleted from User hard drive at the end of a session. User is always free to decline these cookies if his browser permits, although in that case User may not be able to use certain features on the website and may be required to re-enter hi password more frequently during a session.
Additionally, User may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.
If User chooses to buy on the website, D&B will collect information about User buying behaviour. If User transacts with D&B, it will collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date etc.
If User chooses to post messages on D&B message boards, chat rooms or other message areas or leave feedback, D&B will collect all such information User provides to it. D&B retains this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If User sends personal correspondence, such as e-mails or letters, or if other users or third parties send D&B correspondence about User activities or postings on the website, D&B may collect such information into a file specific to the User. D&B may use User contact information to send him offers based on User’s previous orders and interests.

Sharing Information.

At D&B we may share your personal information with its other corporate entities and affiliates, service providers marketing partners, analytics to provide and improve our services and to help detect and prevent identity theft, fraud, investigate fraudulent activities and potentially illegal acts and other security breaches and correlate related or multiple accounts to prevent abuse of its services; and to facilitate joint or co-branded services that Users request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to User as a result of such sharing unless User explicitly consents thereto.
D&B may disclose personal information, if required to do so by law or regulatory in the good faith & belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. D&B may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce its Terms of Use or Privacy Policy; respond to claims that an advertisement posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users or the general public.
D&B and its affiliates will share / sell some or all of User personal information with another business entity should D&B (or its assets) plans to merge with, or be acquired by that business entity. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to User personal information.

As user we may share your personal information with third party service provider and affiliates to provide services, improve user experience and comply with legal obligations while implementing safeguard such contractual obligation, data encryption access controls and monitoring to protect your data.

• How you can access your information

You can ask your personal information, including Name, contact details, email address, mobile numbers, Username, login, credential, passwords, payment information, financial statement, payment history, card details, such as, debit & credit card details, payment details, billing details, billing history, billing information, gaming data, gaming achievements, earnings, such game progress and scores, gameplay history, purchase details or any data or personal information provided by user. You as user can possess inherent rights regarding your personal information, personal data, including right to access, rectify erase, restrict processing, data portability, object to processing, withdraw consent and lodge complaint grievances, etc. you as a user can exercise these rights by contacting us and D&B shall respond you within a reasonable timeframe and would request to additional information to verify the identity.

You may have the following rights regarding your personal information.

• Right to Ask: you have the right to ask your personal information and can obtain your personal information which we hold about you. The right to ask allows you to obtain a copy of your personal information enabling to understand what data/ information is being processed to verify its accuracy and ensure lawful processing.
• Right to Contact: To ask your personal information/personal data you can simply contact us and we shall respond to your queries and support you to provide with the information required within certain time frame subject to successful identity and verification from D&B. 
• Right to Rectification: you shall have the right to rectify, correct, revise or update inaccurate or incomplete personal information or personal data available and hold about you with us.
• Right to Erase: You shall have right to ask to erase, withdraw or delete the personal information & personal data including but not limited to the personal information or data which is no longer necessary or required for the purpose for which it was collected by us, data which is not required or essential. Further you shall have complete right to delete or erase your personal information collected by us.
• Right to Withdraw Consent: You shall have the right to withdraw your consent to our processing if your personal data at any time.
• Right to Lodge Complaint or Grievance: You shall have the right to lodge a complaint or user grievance with D&B Authority if you believe that data processing has infringe data protection law under (Digital Personal Data Protect Act), DPDP Act 2023.

• Use of Demographics / Profile Data / User data.

D&B uses the personal information to provide the services User requests for and to market the products or services. However, User may opt-out of such use. D&B uses User personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in its products and services, inform User about online and offline offers, products, services, and updates; customize User experience; detect and protect User against errors, frauds and other criminal activities; enforce its terms and conditions as otherwise described at the time of collection of information.
D&B continually endeavours to improve its product and service offerings, it collects and analyzes demographic and profile data about the users’ activity on this website. D&B identifies and uses User IP address to help diagnose problems with its own server, and to administer the website. User IP address is also used to help identify User and to gather broad demographic information. D&B may occasionally ask User to complete optional online surveys. These surveys may ask User contact information and demographic information (like zip code, age, or income level). D&B uses this data to tailor User experience on its website, providing User with content that D&B’ thinks User may be interested in, and to display content according to User preferences.

• Links to Other Sites
  D&B website links to other websites that may collect personally identifiable information about Users and is not responsible for the privacy practices or the content of those linked or hypertext linked websites.
• Choice/Opt Out
  D&B may or may not allow all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications on behalf of its partners, and from itself in general, after setting up an account.
• Advertising on D&B website (https://daveandbustersindia.com/)
  D&B uses third-party advertising companies to serve ads when Users visit its website. These companies may use information (not including User name, address, email address, or telephone number) about Users’ visits to this and other websites in order to provide advertisements about goods and services of interest to Users.
• User Consent
  By using the Website and / or by providing his information, User consents to the collection and use of the information thus disclosed on the website in accordance with this Privacy Policy, for sharing User information as per this privacy policy.
  In case of any changes in the privacy policy, D&B will post such changes on this page so that Users are always aware of what information D&B collects, how it uses, and under what circumstances it is disclosed.
• Minors
  As D&B’ cannot distinguish the age of persons who access its website, a blanket privacy policy is applied. We do not allow individuals below the age of 18 years to register, transact, provide or share their personal information or personal data. If we become aware that such data has been submitted by minor or any individual below 18 years of age, we will promptly delete it.
•  D&B’ website does not seek or intend to seek and receive any personal information from minors (i.e. below eighteen years of age as per Indian legislations). Should a parent or guardian have reason to believe that a minor has provided https://daveandbustersindia.com/ with personal information without their prior consent, they may contact us to ensure that the personal information is removed and unsubscribed from any promotional contact opportunities.
• Security
  D&B website has stringent security measures in place to protect the loss, misuse, and alteration of User personal information under its control. D&B uses secure server/s. Once User information is in its possession D&B adheres to strict security guidelines, protecting it against unauthorized access.
  Additionally Users can be assured that the information they provide to https://daveandbustersindia.com/ is transmitted using Secure Socket Layer (SSL) encryption. If a User becomes aware of any security breach, please let us know as soon as possible.
  D&B has internal procedures in place requiring its employees and data processors to respect the confidentiality of any personal information held by https://daveandbustersindia.com/
  Unfortunately, despite the aforementioned technology and security features, no data transmission over the Internet can be guaranteed to be hundred percent secure, so D&B cannot give an absolute assurance that the personal information Users provide will be secure at all times, and D&B will not be responsible for any event arising from unauthorised access to Users’ personal information. Likewise, D&B will not be held responsible for events arising from third parties gaining unauthorized access to User personal information.
  D&B may use overseas facilities to process or back up User personal information. As a result, D&B may transfer to and store User personal information at its overseas facilities. However, this does not change any of its commitments to safeguard Users’ privacy in accordance with this Privacy Policy.

Contact Us
If Users have any queries regarding this Privacy Policy, or should they have reason to believe that a breach of User privacy has occurred, they are requested to submit their concerns to contact us https://daveandbustersindia.com/ or write to Dave & Buster’s the following address:

Grievance Officer
Mr. Prashant Jadhav,
Dave and Buster’s India, Malpani Arcade Pvt Ltd.

Phone: +91 7757985414

E-mail: hey@daveandbustersindia.com

Timing: (Monday – Saturday) 11:00 to 23:00 hours